Terms and Conditions

On this page you will find information relating to Estuary Clinic's terms and conditions. 

You are required to pay for the costs of any treatment on the day of your appointment. All practitioners are self employed and taking their own money. For our primary services including

  • Podiatry,
  • Physiotherapy
  • Osteopathy
  • Acupuncture
  • Sports massage

We accept the following payments, card, cash, cheque. Unfortunately we do not accept american express.

For all other services, payments is either cash or cheque with some practitioners / teachers accepting card. Please check with you practitioner or teacher directly for more information.

We require 24hrs notice of cancellation or rearrangement of any appointments, otherwise a cancellation charge of 50% of the consultation charge will be applied to your account. You may call or e-mail us to cancel/rearrange your appointment. To avoid disputes, our booking system logs when calls and emails are received. Please note that late cancellation/missed appointment fees are not covered by medical insurance providers and therefore must be paid by the Client.

People who repeatedly miss or reschedule appointments and also do not pay missed or other appointment charges will regretfully be discharged from care.

Regreatably the clinic does not have wheelchair access. Ground floor access requires a small flight of  stairs and accompanying hand rail. Please inform us of any disabilities you may have on booking that may affect your access.